Delete your ZeroFare account

You can delete your account in the app at any time. It takes effect straight away.

Riders (ZeroFare app)

1. Open the ZeroFare app and sign in.
2. Tap the menu, then Settings.
3. Tap Delete my account at the bottom and confirm.

Drivers (ZeroFare Driver app)

1. Open the ZeroFare Driver app and sign in.
2. Tap the menu, then Account & documents.
3. Under Settings, tap Delete account and confirm.

If you have earnings waiting, you can delete your account after your next payout. You can't delete your account during a trip.

Can't open the app?

Email support@zerofare.co.uk from the email address on your account, or tell us your mobile number. We will confirm who you are and delete the account within 30 days.

What is deleted

• Your name, mobile number, email address and profile photo.
• Saved cards and places.
• Unused ride credit (it can't be refunded).
• For drivers: your Direct Debit is cancelled and you stop receiving trips.

What we keep, and for how long

Data	How long	Why
Trip records (without your name)	[Number] years	Our operator licence requires booking records
Payment and payout records	6 years	Tax law
Driver licence documents	Up to 12 months after you leave, then deleted	Licensing checks

See our privacy policy for more.